Our Community Includes Everyone

The Town of Aurora is committed to improving opportunities for people with disabilities. We are committed to reducing and eliminating the barriers to equal access for all residents of Aurora.

The 2018 to 2024 Accessibility Plan is a road map that describes how we will continue to prevent and remove accessibility barriers to Town services and in our facilities.

If you require content in an alternate format or communications support, please Email the Town's Accessibility Advisor or call 905-727-3123 ext. 4212.

Diversity and Inclusion

The Town of Aurora is committed to creating an inclusive environment with equality for all who work, live and play here. Our Inclusion Charter, posted in all Town facilities, demonstrates our commitment to this goal.

Alongside our partners, we share the vision of York Region as a welcoming and inclusive community where diversity is celebrated and where everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination.

Please visit The Regional Municipality of York for more information. 

Accessibility Awareness

To promote accessibility awareness in Aurora, the Town has provided an Accessibility Awareness webpage which is being introduced as part of National AccessAbility Week 2021. Please look at the webpage to learn how you can be more aware of accessibility in your community!

Let Us Know How We're Doing

The Town of Aurora is committed to providing customer service to all of our community members. We value all of our customers and strive to meet everyone's needs. 

Please take a moment and share your comments with us to help better improve our services and your experience.

Accessibility for Ontarians with Disabilities Act (AODA)
In 2008, the Government of Ontario launched the accessible customer service standard under the Accessibility for Ontarians with Disabilities Act. Its goal is to ensure that people with disabilities get the same level of customer service as everyone else.

The law requires that all public and private sector organizations in Ontario, including Town of Aurora, identify, remove and prevent barriers to accessible customer service.

Take a moment to read more about how Aurora is working toward access for everyone.

Accessibility Map
Not sure what accessible features are available in our Town buildings and facilities? Check out our Accessibility Map for a full list of where to find: 
  • Accessible parking
  • Accessible playgrounds 
  • Wheelchair accessible trails 
  • Accessible washrooms 
  • Audible traffic signals 
Compliance Statement

The Town of Aurora ensures that training is provided on the requirements of the accessibility standards referred to in the Accessibility for Ontarians with Disabilities Act, the Integrated Accessibility Standards Regulation, and on the Human Rights Code as it pertains to persons with disabilities to,

  1. all persons who are an employee of, or a volunteer with, the Town;
  2. all persons who participate in developing the Town’s policies; and
  3. all other persons who provide goods, services or facilities on behalf of the Town.

The Accessibility for Ontarians with Disabilities Act Compliance Statement acknowledges that the work/services being performed on behalf of the Town of Aurora will be in accordance with the provisions and regulations of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Accessibility Advisory Committee
The Town of Aurora and its Accessibility Advisory Committee (AAC) are committed to making sure people of all ages and abilities have the same opportunities as they live, work or visit our town.

The AAC advises Town Council in the preparation, implementation and effectiveness of its Accessibility Plan. The AAC provides a forum for persons with disabilities to raise issues and concerns and provides advice and guidance to Town Council concerning policies, practices, services and programs.

Assisted Recycling and Garbage Application

The Town of Aurora recognizes that some residents may require special consideration with respect to the collection of recycling and garbage material.

If you are unable to place your recycling or garbage material at the curb, or require additional collection for dialysis waste you may qualify for the Town of Aurora’s assisted collection service.

Accessibility for Businesses

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) requires businesses with one or more employees to meet a number of accessibility requirements in the areas of customer service, information and communications, employment, and the built environment. The AODA Design of Public Spaces (DOPS) does not only apply to a building’s physical structure and businesses are not required to do retrofits. However, there are many ways businesses can be more accessible and inclusive of all customers.

This handbook offers no cost and low cost suggestions, gathered from those with first-hand experience, to inspire businesses to become more inclusive of people with access needs.

AODA Compliance Reports
Inclusion Charter Progress Report