The Town is pleased to announce we will be offering two additional services by appointment only

As of Monday, July 20 Access Aurora will be offering two additional services by appointment only for marriage licences and commission requests for personal documents.

To book an appointment to obtain a marriage licence or commission request for personal documents please see the following processes below:

  • Customers seeking a marriage licence must call Access Aurora at 905-727-1375 and request an appointment with a division registrar. Limited appointments will be made available each week from Monday to Friday during regular business hours.
  • Customers seeking a commission appointment must call Access Aurora at 905-727-1375 and request a commission appointment. Commission appointments will be available on Tuesdays and Thursdays during regular business hours.

To protect our community and staff, pre-screening will occur at the time of booking and again the day of the onsite appointment. Customers are asked to wear a face mask on the day of their appointment and will be asked to abide by physical distancing protocols the Town has in place. Please note the Town of Aurora does not provide "Notary" services to the public. For public notaries, please refer to your local yellow pages.

For additional questions in regards to these new appointment only services, please email Access Aurora at info@aurora.

Access Aurora is the Town's Customer Service Division providing residents and visitors with information on Town services. Customer Service is available at both Town Hall (100 John West Way) and the Joint Operations Centre (229 Industrial Parkway North).

You can call, email or visit us to:

  • Pay taxes or water bills
  • Report problems with traffic signals, signs or roads
  • Purchase a cat or dog licence
  • Pay parking tickets
  • Obtain recreation information
  • Report missed garbage pick-up
  • Confirm special event information
  • Pick-up a parks and trails map
  • Register for a marriage licence

Contact our friendly customer service team ​at 905-727-1375 or​

Book a Tour of Town Hall

The Town of Aurora is pleased to provide tours of the Town Hall for all residents and visitors of Aurora, including schools and youth groups. Tours are available Monday to Friday, 8:30 a.m. to 4:30 p.m. and on Tuesday evenings at 6 p.m. to coincide with Council or General Committee meetings.

Tours must be booked a minimum of two weeks in advance to ensure staff and facility availability and to allow coordination of schedules.

To book your tour, please complete our Town Hall Tour Application Form.

Compliment or Complaint?

Would you like to share a word of thanks? Or have you experienced a customer service issue you want us to know about? Please use our online Compliments and Complaints Submission Form.

Customer Service Policies and Procedures