Access Aurora is the Town's Customer Service Division providing residents and visitors with information on Town services. Customer Service is available at both Town Hall (100 John West Way) and the Joint Operations Centre (229 Industrial Parkway North).

You can call, email or visit us to:

  • Pay taxes or water bills
  • Report problems with traffic signals, signs or roads
  • Purchase a cat or dog licence
  • Pay parking tickets
  • Obtain recreation information
  • Report missed garbage pick-up
  • Confirm special event information
  • Pick-up a parks and trails map
  • Register for a marriage licence

Contact our friendly customer service team ​at 905-727-1375 or info@aurora.ca​

Book a Tour of Town Hall

The Town of Aurora is pleased to provide tours of the Town Hall for all residents and visitors of Aurora, including schools and youth groups. Tours are available Monday to Friday, 8:30 a.m. to 4:30 p.m. and on Tuesday evenings at 6 p.m. to coincide with Council or General Committee meetings.

Tours must be booked a minimum of two weeks in advance to ensure staff and facility availability and to allow coordination of schedules.

To book your tour, please complete our Town Hall Tour Application Form.

Compliment or Complaint?

Would you like to share a word of thanks? Or have you experienced a customer service issue you want us to know about? Please use our online Compliments and Complaints Submission Form.

Customer Service Policies and Procedures