Animal Services 

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*As of January 1, 2019

To make a call for service for the Towns of Aurora, Georgina, and Newmarket, please contact us toll free at 1-877-979-PAWS (7297).

You may also contact us directly through email for the Towns of Aurora, Georgina, and Newmarket at

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Who we are 

The Towns of Aurora, Georgina, and Newmarket have amalgamated their animal services and signed a two-year agreement which takes effect on January 1, 2019. This two-year pilot project is a partnership that will allow the three municipalities to work together to provide a higher level of animal services and extended coverage. Officers from each municipality will work together to provide animal services coverage seven-days-a-week across the three municipalities.

What we do

Our objective is to educate and enforce all of the Town's animal-related by-laws while ensuring the safety and well-being of both residents and their pets. 

Animal Service Officers are responsible for the investigation of complaints filed by residents, conducting pro-active patrols of public parks in the Town, and the picking-up of lost, stray, and injured animals. 

Animal Services also provides active education programs to educate and encourage responsible pet ownership.

Animal Services will address wildlife complaints within the Town provided that the injured wildlife is located on Town-owned property. For wildlife issues relating to private property, residents are encouraged to contact a licensed wildlife rehabilitation facility or wildlife control expert. 

Where we are located 

Our office is located at Aurora Town Hall, 100 John West Way. Our office hours are Monday - Friday, 8:30 a.m. to 4:30 p.m. (Holidays excluded). 

We can be reached by phone at 1-877-979-PAWS or 

Please feel free to contact us with any comments or questions that you may have. 

Our shared shelter with the Town of Georgina is located at 26815 Civic Centre Road, Keswick, ON, L4P 3G1. 

The hours of operation for the public to access the shelter are: 

Animal Shelter Winter Hours of Operation, Open to the Public (October 1 to May 31) 

Monday to Friday 8:30 a.m. to 5:30 p.m. and Saturday 8 a.m. to 12 p.m.

Animal Shelter Summer Hours of Operation, Open to the Public (June 1 to September 30) 

Monday to Friday 8:30 a.m. to 5:30 p.m. and Saturday 8 a.m. to 4 p.m.

Should you wish to contact the Georgina Animal Shelter, you may dial 1-800-898-8606 or email

Georgina Animal Shelter Website Link:

For pet licensing, please visit or go into your local Aurora, Georgina, or Newmarket Town Hall.

A to Z Services: