​​​​​Serving Our Community

Customer Service is available at both Town Hall (100 John West Way) and the Joint Operations Centre (229 Industrial Parkway North)

The Town of Aurora's Customer Service division, Access Aurora provides residents and visitors with information on Town services. Residents and visitors can call, email or visit Aurora Town Hall's first floor to:

  • Pay taxes or water bills
  • Report problems with traffic signals, signs or roads
  • Purchase a cat or dog licence
  • Pay parking tickets
  • Obtain recreation information
  • Report missed garbage pick-up
  • Confirm special event information
  • Pick-up a parks and trails map
  • Register for a marriage licence 

Contact our friendly customer service team ​at 905-727-1375 or info@aurora.ca​  

Would you like to share a word of thanks? Or have you experienced a customer service issue you want us to know about? Please use our online compliments and complaints submission form: 

The following are Town of Aurora Policies and Procedures relating to customer service:


We look forward to serving you!​


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A to Z Services: