Visiting the Arena

While visiting an arena in the Town of Aurora, Ontario, there are a few key things to keep in mind:

  1. Most of our arenas are located in multi-use facilities, which means that there will often be other activities taking place within the building. Please ensure that safety and respect are a focus, especially in shared-use areas such as lobby spaces.
  2. Town of Aurora staff are here to help! If you have any issues with your arena or dressing room, please reach out to our Facilities Management team for assistance. Our Customer Service Team can answer general questions about programming taking place within our buildings as well.
  3. There is plenty to see and do in Aurora while you are here visiting! Check out our travel and tourism page for more details.

By keeping these points in mind, and by following the rules outlined below, you can ensure a smooth and enjoyable visit to any of Aurora’s arenas. Enjoy your time here!

  1. Your allotted time includes a 10-minute flood (i.e. – A one hour rental is 50 minutes of ice plus 10 minutes to flood).
  2. Please ensure the permit holder is present, or you have communicated with your bookings administrator who your contact is during your ice time. Please note this person must be over 18 years old.
  3. Games are to be played in their allotted time frame. Non- permitted ice time will not be allowed under any exception: should this occur, the horn will sound and the ice resurfacer doors will open. When the horn goes, please leave the ice immediately. Referees do not have the authority to push games past the slotted ice time (exception: if it is a playoff game)
  4. You may not have access to the ice prior to your permitted time. If the lights are off or the nets aren’t on, or the ice resurfacer’s door is open, the ice is not ready for you so please wait.
  5. Helmets are strongly encouraged to be worn during practice by coaches and trainers.
  6. If you require the use of extra nets, please ask your bookings administrator well in advance via email.
  7. Please advise the bookings administrator when you are running tryouts so extra time can be allotted for flooding. 

  1. Dressing rooms are not to be accessed until 30 minutes prior to your ice rental and are to be vacated within 25 minutes of the end of your ice time. Teams requesting one hour or longer will be denied (exception: Aurora Tigers Jr A and U22AA Junior Panthers Team)
  2. Destruction/ Vandalism or other mistreatment of dressing rooms will not be tolerated.
  3. Consumption of any type of alcohol will not be tolerated
  4. Dressing rooms are assigned – two dressing rooms per rental only. Exceptions can be made at the discretion of the Town staff for special circumstances. If you require extra rooms frequently, please contact your bookings administrator well in advance to arrange.
  5. No grease pencils or dry erase markers are to be used on dressing room walls, behind benches or on the rink glass. Please bring your own white boards to draw your drills on.
  6. Storage of “extra” equipment for hockey camps cannot be accommodated.

  1. Warm-ups are only permitted to take place in dressing rooms, outdoors or in rinks spaces that offer extra room (platforms at SARC). Warm-ups are not permitted in lobbies, hallways, walking track, unused rooms or gymnasiums. This includes the new lobby area outside of the SARC Desjardins Gymnasium and Gowda-Singh Meeting Room. 
  2. Playing with sticks, pucks or training balls in any dressing rooms, hallways or lobbies is not permitted.
  3. Music level must be kept at a respectful level at all times and may only be played while in the changerooms or outside warming up
  4. We ask that all music being played is appropriate for all age groups accessing the facility. Please no profanity.

  1. Floods will take place in the first 10 mins of your rental time.
  2. No players, pucks or sticks are allowed on the ice or in the player benches until the flood and the shoveling of the snow is complete. The ice resurface door must fully be closed before entering the beaches or the ice surface. 
  3. Any debris (accidental or intentional – water bottles, pylons, pucks, etc.) on the ice during a flood will stop or delay the flood, as such your ice time may be reduced.
  4. No person is permitted into the ice resurfacer tunnel/ bay under any circumstances.

  1. Nets are not to be dragged anywhere on the ice with pegs in, pegged nets are for goal creases only and should not be pegged elsewhere.
  2. Do not use extra nets as a goalie substitute.
  3. Half ice pads and mini nets owned by the permit holder are to be set up and taken off by designated permit holder user groups, not Town staff. Instructors are to also remain on the ice and assist Town staff in the movements of the pads and nets during flooding times.
  4. Please do not empty or dump water bottles or Gatorade bottles onto the ice after your game or practice. It affects the ice surface and the resurfacing machine.
  5. If a piece of rink glass breaks, you are to leave the ice immediately and inform the Town staff.
  6. For the courtesy of other user groups after you, please move your skating drills around instead of carving up the same spot during practice or tryouts.
  7. Please close all bench doors and arena gates behind you after your allotted ice time.

Contact Us

Town of Aurora
100 John West Way
Aurora ON L4G 6J1
Phone: 905-727-1375 or 905-727-3123
Fax: 905-726-4769

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