COVID-19 Update: To learn about our programs and services, facilities and special events, please visit aurora.ca/covid19

Fall 2020 Program Guide

Fall 2020 program guide front cover 

The Fall 2020 Program Guide is filled with programs and activities for everyone to enjoy!

Register online at eplay

Recreation Programs - Online Registration Dates
Residents Non-Residents
September 28 October 1
Aquatics Programs - Online Registration Dates
Residents Non-Residents
September 14 September 21

Programs

Click on the links below to learn more about our programs.

Registration Information

 Register Online

Register Online

e-PLAY is our online registration system. This website allows you to register and pay for your favourite recreation programs. You can also save programs to your online wish list, manage your family's schedules and receive reminders from your computer, tablet or smartphone.

In order to register online you will need to create an e-PLAY account

Instructions - How to register online

Instructions - How to create an e-PLAY account

 Register In Person - Not Available

Note - In person registration is currently not available. Please visit e-Play to learn about our online registration system. If you require assistance, please email our recreation department.

NSF Cheques

All NSF cheques will be charged $51.00 (tax included) and will need to be replaced by cash or certified cheque.

Cancellations

If a program is cancelled, you will be notified by email or telephone. You may transfer to another program, free of charge (subject to availability), receive a full refund, or apply a credit to your account.

Refunds

All requests for refunds must be made in writing. Please allow 2 to 3 weeks for all refunds to be processed. You can withdraw/transfer from a program using e-PLAY up to 14 days prior to the start of the program. For a withdrawal/transfer less than 14 days prior to the start of the program, please email rleisure@aurora.ca

Non-Medical Refunds

Non-medical related refunds for all programs will only be accepted prior to the second regularly scheduled class. Please refer to the Aquatic Leadership Programs page in the current Program Guide for these programs. 

Cancellation Options Refund Policy
​7 Days or more prior to start of program. ​Full refund, no administration fee.
​6 Days or less prior to start of program. ​Full refund, less the $22.25 administration fee.
​After 1st class, before 2nd class. ​Prorated refund, less the $22.25 administration fee.
​After start of 2nd class. ​No refund.

Refunds Due to Medical Issues

For all programs and aquatic leadership courses, there will be no administration fee for refunds due to medical reasons (proration still applies). A medical note must accompany the refund request. Refunds/transfers will be processed according to the date your written request is received by our Department.

Membership Refunds

Please contact the Reception Desk at 905-841-7529 for more information regarding Membership Pass refunds (special conditions apply).

Drop-In Activities - Pre-Registration is Required

A visit is defined as an activity within the scheduled drop-in time.

Note - In order to participate in drop-in activities, pre-registration is required. Please visit ePlay to reserve your spot.

Refunds

Participants who would like to cancel a scheduled drop-in and obtain a refund can do so by emailing a request to rleisure@aurora.ca. Refunds will not be provided if the requests are received less than 60 minutes prior to the start of the drop-in program. 

Tickets

Our registration system does not have the ability to offer our 10, 20 or 30 ticket rates at the time of registration, however we will honour the discounted pricing by offering a retroactive credit. After attending 10 sessions with the same ticket type, email rleisure@aurora.ca to obtain your credit. Please allow 2 to 3 weeks from the time of your request for the credit to be placed on your account. 

 

Ticket Types

 

Aquatics Tickets

Skate Tickets

Stick & Puck Tickets

Activities Included

Lane Swim

Leisure Swim

Adult Skate

Public Skate

Senior Skate

Parent & Child Stick & Puck

Family Stick & Puck

Youth Stick & Puck

Waiting Lists

If you cannot be accommodated in any of your selections, you are encouraged to add yourself to the waiting list for the program/s of your choice. Every effort is made to accommodate program wait lists by either adding additional classes or transferring you into another available program, where possible.

Transfers

Transfers for swimming lessons will only be accepted prior to the second regularly scheduled class. There will be no penalty for transferring. Transfers for general programs can take place at any time, subject to availability.

Discounts

When there are three or more children in the same family taking programs in the same program area, the third and subsequent children will be charged half price. Discounts will be taken off the lower priced programs. For first time online registrations, the discount will be processed after the registration and will be returned as a separate refund. This will happen automatically. For any subsequent online registrations within the same program area, the discount will calculate automatically at time of checkout. In person registration discounts will be processed immediately. Registrations for all children must take place within the same transaction.

We regret that this does not apply to some of our Aquatic Leadership Programs, Private/Semi-Private Lessons, Aquatic Integration, Special Events, or to Club Aurora Memberships or Specialty Programs.

Schedules

Our best effort is made to provide you with the most accurate information at the time of printing, however, schedules are subject to change. We reserve the right to cancel, amend, change, postpone or combine classes/activities that are listed in this guide. For the most up to date activity schedule, please refer to your e-PLAY account.

Safe Arrival & Departure

Staff ask that parents/guardians walk their child(ren) into the program when dropping them off, and come into the room to pick them up. Please ensure the instructor is aware of your presence when you return to pick up your child. If your child is being picked up by someone else, please inform an instructor at the beginning of class.

Participant Behaviour

We want to create an environment of trust, safety and fun! Disrespectful or aggressive behaviour is not acceptable. If inappropriate behaviour occurs, a participant’s actions may lead to their removal.

Photographs/Videos

Photographs/videos may be taken of your own family only. Permission to take photographs/videos must be granted by a Coordinator, Supervisor or program instructor prior to taking any photographs or videos. Additionally, some of our programs have a parent's day where families can take photographs/videos (of their own family). Underwater photography is not permitted.

Jumpstart Aurora

The Town of Aurora is the dedicated Community Partner of Canadian Tire Jumpstart Charities in Aurora. As such, the Town receives and processes all applications for Jumpstart funding from residents of Aurora and Oak Ridges. Applications may be completed online. For additional information on the Canadian Tire Jumpstart Program, please contact Jumpstart at 1-844-YES-PLAY (1-844-937-7529).

 

Jumpstart Aurora - Frequently Asked Questions

Map of Town Locations

Map of Town locations

ACC - Aurora Community Centre
1 Community Centre Lane
905-841-2371

AFLC - Aurora Family Leisure Complex
135 Industrial Parkway N.
905-841-7529

AMA - Aurora Museum & Archives
22 Church St.
905-727-3123

APL - Aurora Public Library
15145 Yonge St.
905-727-9494

ASC - Aurora Seniors' Centre
90 John West Way
905-726-4767

ATH - Aurora Town Hall
100 John West Way
905-727-3123

JOC - Joint Operations Centre
229 Industrial Parkway N.
905-727-3123

SARC - Stronach Aurora Recreation Complex
1400 Wellington St. E.
905-726-4770