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Winter 2022 Program Guide
The Winter 2022 Program Guide is filled with programs and activities for all ages!
Register online at e-PLAY
| Residents | Non-Residents |
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| November 8 | November 15 |
| Residents | Non-Residents |
|---|---|
| December 6 | December 13 |
Programs
Click on the links below to learn more about our programs.
- Aquatics
- Fitness & Health
- Preschool Programs
- Children's Programs
- Camp & P.A. Day Programs
- Virtual Programs
- Inclusion Services
- Youth Programs
- Adult Programs
- Older Adult Programs
Registration Information
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Register Online |
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e-PLAY is our online registration system. This website allows you to register and pay for your favourite recreation programs. You can also save programs to your online wish list, manage your family's schedules and receive reminders from your computer, tablet or smartphone. In order to register online you will need to create an e-PLAY account. Instructions - How to register online Instructions - How to create an e-PLAY account Note
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Register In Person - Not Available |
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Note - In person registration is currently not available. Please visit e-PLAY to learn about our online registration system. If you require assistance, please email our Customer Service staff. |
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NSF Cheques |
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All NSF cheques will be charged $51.00 (tax included) and will need to be replaced by cash or certified cheque. |
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Cancellations |
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| If a program is cancelled, you will be notified by email or telephone. You may transfer to another program, free of charge (subject to availability), receive a full refund, or apply a credit to your account. | ||||||||||||
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Refunds |
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| All refund requests must be made in writing. Please allow 2 to 3 weeks for all refunds to be processed. You can withdraw/transfer from a program using e-PLAY up to 14 days prior to the start of the program. For a withdrawal/transfer less than 14 days prior to the start of the program, please email our Customer Service staff. Non-Medical Refunds Non-medical related refunds for all programs (except Aquatic Leadership - see below) will only be accepted prior to the second regularly scheduled class.
Refunds Due to Medical Issues For all programs and aquatic leadership courses, there will be no administration fee for refunds due to medical reasons (proration still applies). Refunds/transfers will be processed according to the date your written request is received by our Department. Aquatic Leadership Refund Policy Due to Aquatic Leadership programs requiring 100% attendance, late admissions cannot be granted. Non-medical related refund requests for all Aquatic Leadership courses will only be accepted a minimum of 7 days prior to the start of the first scheduled class. For refunds due to medical issues, please see above. Membership Refunds All membership cancellation requests must be made in writing to rleisure@aurora.ca a minimum of 7 days prior to the monthly membership renewal date to stop monthly payments. Failure to submit the request in a timely manner will result in the membership automatically renewing for an additional month, with future payments stopping the subsequent month. Please contact the Reception Desk at 905-841-7529 for more information regarding Membership Pass refunds (special conditions apply). |
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Drop-In Activities - Pre-Registration is Required |
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A visit is defined as an activity within the scheduled drop-in time.
Refunds Participants who would like to cancel a scheduled drop-in and obtain a refund can do so by emailing a request to rleisure@aurora.ca. Refunds will not be provided if the requests are received less than 2 hours prior to the start of the drop-in program. Tickets Our registration system does not have the ability to offer our 10, 20 or 30 ticket rates at the time of registration, however we will honour the discounted pricing by offering a retroactive credit. After attending 10 sessions with the same ticket type, email rleisure@aurora.ca to obtain your credit. Please allow 2 to 3 weeks from the time of your request for the credit to be placed on your account.
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Waiting Lists |
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| If you cannot be accommodated in any of your selections, you are encouraged to add yourself to the waiting list for the program/s of your choice. Every effort is made to accommodate program wait lists by either adding additional classes or transferring you into another available program, where possible. | ||||||||||||
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Transfers |
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| Transfers for swimming lessons will only be accepted prior to the second regularly scheduled class. There will be no penalty for transferring. Transfers for general programs can take place at any time, subject to availability. | ||||||||||||
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Discounts |
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When there are three or more children in the same family taking programs in the same program area, the third and subsequent children will be charged half price. Discounts will be taken off the lower priced programs. For first time online registrations, the discount will be processed after the registration and will be returned as a separate refund. This will happen automatically. For any subsequent online registrations within the same program area, the discount will calculate automatically at time of checkout. In person registration discounts will be processed immediately. Registrations for all children must take place within the same transaction. This does not apply to some of our Aquatic Leadership Programs, Private/Semi-Private Lessons, Special Events, or to Club Aurora Memberships or Specialty Programs. |
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Schedules |
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Our best effort is made to provide you with the most accurate information at the time of the Program Guide printing; however, schedules are subject to change. We reserve the right to cancel, amend, change, postpone or combine classes/activities that are listed in the guide. For the most up-to-date activity schedule, please refer to your e-PLAY account. |
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Safe Arrival & Departure |
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| Staff ask that parents/guardians walk their child(ren) into the program when dropping them off, and come into the room to pick them up. Please ensure the instructor is aware of your presence when you return to pick up your child. If your child is being picked up by someone else, please inform an instructor at the beginning of class. | ||||||||||||
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Participant Behaviour |
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| We want to create an environment of trust, safety and fun! Disrespectful or aggressive behaviour is not acceptable. If inappropriate behaviour occurs, a participant’s actions may lead to their removal. | ||||||||||||
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Photographs/Videos |
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| Photographs/videos may be taken of your own family only. Permission to take photographs/videos must be granted by a Coordinator, Supervisor or program instructor prior to taking any photographs or videos. Additionally, some of our programs have a parent's day where families can take photographs/videos (of their own family). Underwater photography is not permitted. | ||||||||||||
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Jumpstart Aurora |
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The Town of Aurora is the dedicated Community Partner of Canadian Tire Jumpstart Charities in Aurora. As such, the Town receives and processes all applications for Jumpstart funding from residents of Aurora and Oak Ridges. Applications may be completed online. For additional information on the Canadian Tire Jumpstart Program, please contact Jumpstart at 1-844-YES-PLAY (1-844-937-7529). |
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Map of Town Locations |
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ACC - Aurora Community Centre AFLC - Aurora Family Leisure Complex AMA - Aurora Museum & Archives APL - Aurora Public Library ASC - Aurora Seniors' Centre ATH - Aurora Town Hall JOC - Joint Operations Centre SARC - Stronach Aurora Recreation Complex |
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