Effective Monday, March 23, 2020 the Town of Aurora adjusted operations to provide essential services only in response to the COVID-19 global crisis. 

Town staff will continue to respond to calls and emails for essential service requests such as roads, water, bylaw and billing inquiries. We will also have a Report-an-Issue menu that residents can use to help direct their inquiry which can be accessed through aurora.ca/covid19. A range of additional services will also be provided by staff who have been equipped to deliver town services from their home. Response times may vary as we work to establish business processes during this transition. 

While our on-site staff have been reduced to a minimum, the Town still has staff available on-call to respond to any emerging issues. 

Please see the following list of essential services by department below: 


  • Website and social media monitoring in place. All inquiries will be responded to.  

Community Services 

  • Business support to process cancellations and refunds for community programming and facility booking
  • Monitoring of all Town facilities for security and safety 

Corporate Services 

  • Access Aurora calls and emails accepted for all general inquiries 
  • Bylaw and Animal Services inquiries and limited enforcement operations 
  • Information and Technology Services supporting all Town systems and off-site workers 


  • Tax and water bill payments and inquiries 


  • Parks maintenance 
  • Road patrol and road maintenance 
  • Waste & recycling collection and inquiries (Green For Life Environmental Inc. collects waste and recycling in Aurora). 
  • Water and wastewater infrastructure monitoring, maintenance and repair services 
  • Water testing

Planning & Building 

  • Building inspections and permit processing for permits already submitted 
  • Reviewing Planning in process applications, draft agreements and bylaws 

Emergency, fire and police services are available 24-hours a day, 7 days a week. 

Updates on the status of our municipal operations, cancellations and disruptions will be posted on aurora.ca/covid19 as the situation changes. For updates on the status of the COVID-19 virus in York Region, please visit york.ca/covid19