Provide your input to help create a Community Charter by Metrolinx

Metrolinx is developing a Community Charter to give some meaningful and measureable form to its commitment to communities across the GTHA.

The Metrolinx Community Charter will apply to every area of operations from planning and construction, to operations and customer service, and everything in between. When completed, the Community Charter will capture and present Metrolinx's community values.

The Community Charter commits Metrolinx to building the regional transportation system in a way that is respectful of the communities it touches.

When finished, the charter will define Metrolinx's relationship with residents and communities through a series of promises and service standards.

But for that to happen, Metrolinx needs your help in getting the charter right. In this initial phase of the engagement, we're exploring six themes that could underpin the development of a Metrolinx Community Charter.

  • Public Safety

  • Fiscal Responsibility

  • Courtesy and Respect

  • Public Input

  • Timely Information

  • Connecting Communities 

In Phase 1, Metrolinx wants to find out how you feel about these themes, which ones are most important to you, and what might have been missed. Later in March, for Phase 2 of the engagement, we'll share the draft wording of specific promises based on the themes refined in Phase 1.

To provide your input about the Charter please go to

Helpful Links

Related Documents

Notice of Completion - GO Rail Network Electrification Transit Project Assessment Process

Metrolinx Notice of Completion - Barrie Rail Corridor Expansion Transit Project Assessment Process

Metrolinx Presentation to Council - March 28

Metrolinx Backgrounder

Metrolinx Frequently Asked Questions

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