The Corporate Services department provides a wide range of services to the corporation, residents and its visitors and is comprised of the following divisions:
Aurora's Customer Service division, Access Aurora is the information hub of the corporation and provides residents and visitors with information on all Town services including tax information, recreation programs, waste and recycling, special events, accessibility standards and marriage and lottery licensing.
Bylaw Services educates and enforces bylaws to protect the welfare, health and safety of our residents. The division provides animal control and licensing, parking and property standards enforcement and taxi and refreshment vehicle licensing.
Human Resources provides consultant services on human resources management to departments and its employees as well as health and safety, employee wellness, labour relations and recruitment.
Information Technology Services
Information Technology Services (ITS) is responsible for managing the organization's hardware and software, maintaining data security and providing network communications and technology services which enables staff to provide effective public services. and
Legal Services provides legal advice and opinions, interpretation of legislation, review of agreements, and litigation representation and management. The division acts in an advisory capacity with respect to various matters including protecting and defending the Town's interests in litigation and administrative law matters by attending hearings, dispute resolution sessions and other proceedings before the courts and tribunals, including the Ontario Municipal Board. The division also conducts legal research and prepares legal opinions pertaining to the Town's rights, duties, powers, and obligations pursuant to provincial and federal legislation, its own bylaws and policies, as well as pertinent case law.
Legislative Services handles corporate insurance and risk management, municipal elections, corporate records management, civil marriages, death registrations under the Vital Statistics Act and freedom of information requests under the Municipal Freedom of Information and Protection of Privacy Act and ensures compliance with the standards set by the Accessibility for Ontarians with Disabilities Act and the Ontarians with Disabilities Act.
Secretariat Services handles a variety of duties, the majority of which are prescribed by the Municipal Act and the Planning Act. Secretariat Services also provides support to council and its committees.
Strategic Initiatives is responsible for advancing organizational excellence. Utilizing the Excellence Canada framework the goals of the division are to continually improve performance by being innovative, competitive, and customer focused; to be healthy, inclusive, and sustainable; and to be economically, socially, and environmentally responsible.
Strategic Initiatives administers the following corporate programs:
- Performance Measurement
- Emergency Management
- Excellence Matters Aurora (Excellence Canada)
- Business Improvement Area Initiative
- Project Management and Process Mapping
- Implementation of the Town of Aurora Strategic Plan
- Customer Experience Plan
For more information on any of the Corporate Services offered through the Town, please contact Access Aurora at 905-727-1375 or firstname.lastname@example.org