Our new and improved online registration system is a part of our continuing effort to provide you with quality customer service and provide a faster, more efficient system for our staff.
How to Register
Register using our online e-PLAY system or in person, by mail or by fax.
Please complete all of the required information on the registration form to ensure that you are placed in the correct program. Visit one of our recreation facilities (Aurora Family Leisure Complex or Stronach Aurora Recreation Complex) with your completed form during facility hours and one of our customer service representatives will assist you.
We reserve the right to withdraw, postpone, cancel or combine classes, limit registration,
or change instructors. Every effort
is made to enroll you in your 1st program choice. Submission of a registration form does not guarantee acceptance in the requested program. The Community Services Department will send out confirmation of your enrollment for in mailed or faxed registrations only. If you have not received the confirmation two days prior to the commencement of the program, please call 905-841-7529 or 905-726-4770 for verbal confirmation.
All NSF cheques will be charged $50.00 (tax included) and will need to be replaced by cash or certified cheque.
If a program is cancelled, you will be notified by email or telephone. You may transfer to another program, free of charge (subject to availability), receive a full refund, or apply a credit to your account.
All requests for refunds must be made in writing. Please allow 2 to 3 weeks for all refunds to be processed. You can withdraw/transfer from a program using e-PLAY up to 14 days prior to the start of the program. For a withdrawal/transfer less than 14 days prior to the start of the program, please email email@example.com.
Non-medical related refunds for all programs will only be accepted prior to the second regularly scheduled class. Please refer to the Aquatic Leadership Programs page in the current Program Guide for these programs.
|Cancellation Options||Refund Policy|
|7 Days or more prior to start of program.||Full refund, no administration fee.|
|6 Days or less prior to start of program.||Full refund, less $21.75 administration fee.|
|After 1st class, before 2nd class.||Prorated refund, less $21.75 administration fee.|
|After start of 2nd class.||No refund.|
Refunds Due to Medical Issues
For all programs and aquatic leadership courses, there will be no administration fee for refunds due to medical reasons (proration still applies). A medical note must accompany the refund request. Refunds/transfers will be processed according to the date your written request is received by our Department.
Please contact the Reception Desk at 905-841-7529 for more information regarding Membership Pass refunds (special conditions apply).
A visit is defined as an activity within the scheduled drop-in time.
If you cannot be accommodated in any of your selections, your name will be added to the waiting list for your 1st choice only. Every effort is made to add additional classes or to accommodate you into another program.
Transfers for swimming lessons will only be accepted prior to the second regularly scheduled class. There will be no penalty for transferring. Transfers for general programs can take place at any time, subject to availability.
When there are three or more children in the same family taking programs in the SAME PROGRAM AREA, the third and subsequent children will be charged half price. Discounts will be taken off the lower priced programs. For first time online registrations, the discount will be processed AFTER the registration and will be returned as a separate refund. This will happen automatically. For any subsequent online registrations within the SAME PROGRAM AREA, the discount will calculate automatically at time of checkout. In person registration discounts will be processed immediately. Registrations for all children must take place within the same transaction.
We regret that this does not apply to some of our Aquatic Leadership Programs, Private/Semi-Private Lessons, Aquatic Integration, Special Events, or to Club Aurora Memberships or Specialty Programs.
Our best effort is made to provide you with the most accurate information at the time of printing, however, schedules are subject to change.
We reserve the right to cancel,
amend, change, postpone or combine classes/activities that are listed in this guide. For the most up to date activity schedule, please refer to your e-PLAY account.
Safe Arrival & Departure
Staff ask that parents/guardians walk your children into the program when dropping them off, and come into the room to pick them up. Please ensure the instructor is aware of your presence when you return to pick up your child. If your child is being picked up by someone else, please inform an instructor at the beginning of class.
We want to create an environment of trust, safety and fun! Disrespectful or aggressive behaviour is not acceptable. If inappropriate
behaviour occurs, a participant’s actions may lead
to their removal.
Photography / Videos
Photos/videos may be taken of your own family only. Permission to take photographs/videos must be granted by a Coordinator, Supervisor or program instructor prior to taking any photographs or videos. Additionally, some of our programs have a parent's day where families can take photographs/videos (of their own family). Underwater photography is not permitted.
The Town of Aurora is the dedicated Community Partner of Canadian Tire Jumpstart Charities in Aurora. As such, the Town receives and processes all applications for Jumpstart funding from residents of Aurora and Oak Ridges. If you are unsure of where to apply for funding, please contact Jumpstart at 1-844-YES-PLAY (1-844-937-7529).
Jumpstart Aurora - Application Form
Jumpstart Aurora - Frequently Asked Questions