It's easy, and it's convenient! Please find below frequently asked
questions regarding the Town of Aurora's Pre-Authorized Water Payment
How much will my quarterly payment be?
You will be notified of the amount of your quarterly water bill amount and due date on your regular quarterly billing.
Will my quarterly payment change?
Yes. Your quarterly billing is based on your water and sewer consumption.
What if there's not enough money in my account on the due date?
Many financial institutions offer an overdraft protection
service. Please contact your financial institution for more information.
What if I miss a payment?
If more than one payment is dishonoured by your bank for any
reason, your enrolment in the Plan may be cancelled and your water
account will revert to the regular payment method. Your water account
will be subject to the standard penalty charges. A service fee will be
applied to your account in response to the returned payment.
Is the Plan confidential and safe?
Yes. The Town's bank handles all of the payment transactions.
Access to your account is limited solely to the withdrawal of monthly
water payment funds as authorized. Account information regarding
balances and other transactions is not available to the Town.
What if I sell my property?
Simply notify the Financial Services
Department in writing, as soon as possible, stating the closing date of
the sale. We will ensure that deductions stop at the appropriate time.
We do require at least fourteen (14) days notice.
Can I withdraw from the Plan?
Yes. To withdraw, at any time you may send a written request to
the Town of Aurora's Financial Services Department
stating your decision to cancel, and your water account will revert to
the regular instalment billing system. Your written request must be
received at least fourteen (14) days prior to the next scheduled
payment. Notice of less than fourteen (14) days may not be accommodated.
How do I join?
Simply complete the Pre-Authorized Water Payment Plan Registration Form.
For further information, please call Access Aurora at 905-727-1375.