Water and sewer billings are issued quarterly (4 times per
year) for residential accounts and bi-monthly for non-residential
accounts. The billings are based on water consumed as registered on your
water meter. The water meter can be read directly by the Town
contractor from outside the home by touching equipment to an outdoor
reading device which is connected to the meter in your basement. No
adjustment is made for water which is used outside for pools, garden or
lawn maintenance or washing, as this difference is averaged in our rate
calculations for all consumers.
For water billing inquiries, please call Access Aurora at 905-727-1375.
Moving / Renting
If you are moving, please contact our Revenue Group to arrange for a
final water meter reading and final billing. This will ensure that you
are not held responsible for any consumption by the new owner and
reduces issues between the buyer and the seller.
If you are renting your home to a tenant, please be aware that the
Town of Aurora holds the owner of the property responsible for the water
account, however, will bill the tenant directly upon written
authorization and acceptance of responsibility of the owner only. The
tenant should discuss this with the owner. Final water meter readings
and final billings for tenant charges can be arranged by contacting the
Town's Corporate and Financial Services' Revenue Group.
The Town's meters installed in all properties register accurate water
consumption and are designed to under-register water as the meter ages
and wears. Eventually the meter must be replaced, which is completed by
the Town at the Town's expense. The meter reading is much like the
odometer in your car; we read it each time, and bill the difference from
the last-billed reading.
The meter reading captured electronically by the Town rounds down the
meter reading to units of 10,000 liters, or otherwise, depending on the
pipe size of the actual meter installed. Accordingly, our billings will
reflect these large even measurements, despite detailed readings
actually appearing on your meter. This is similar to reporting to your
mechanic that your car has 76,000 km on it, when the dial shows 76,320
km. The amount unbilled at one reading will be picked up by the Town on
its next reading.
Pre-Authorized Water Payment Plans
The Pre-Authorized Water Payment Plan offers you the option of
worry-free payments, even if you are away for an extended period of
time. To register, please complete the Pre-Authorized Water Payment Plan
Registration form and return it to us with a void cheque. We'll do