Our new and improved registration system is a part of our continuing effort to provide you with quality customer service, as well as provide a faster, more efficient system for our staff.
New! e-PLAY On-Line Registration!
Register with us in person, by mail, by fax or by using our e-PLAY or Tele-PLAY system.
Learn more about recreation program registration options
Go directly to e-PLAY to register online
Our downloadable registration form has been designed to allow more than one participant per family to register for programs on the same form. Please complete all of the required information to ensure that you are placed in the correct program. Please list alternate choices. Also, one cheque per program please.
We reserve the right to withdraw, postpone, cancel or combine classes, limit registration, or change instructors. Every effort is made to enroll you in your first program choice and to ensure that your recreation experience meets and/or exceeds your expectations. Submission of a registration does not guarantee acceptance in the requested program. The Parks and Recreation Services Department will send out confirmation of your enrollment. If you have not received the confirmation two days prior to the commencement of the program, please call 905-841-7529 or 905-726-4770 for verbal confirmation.
If a program is cancelled, you will be notified by telephone. Please provide us with day and evening contact telephone numbers on your registration form. You may transfer to another program, free of charge (subject to space availability), receive a full refund, or apply a credit note to your account.
All NSF cheques will be charged $37.00 (tax included) and will need to be replaced by cash or certified cheque.
We accept non-resident registrations into our programs, subject to space availability.
Post-dated cheques are accepted for Memberships, A Child's View and Summer Camp Programs only. Post-dated cheques must be dated for no less than two (2) weeks before the program start date.
If you can not be accomodated in any of your selections, your name will be added to the waiting list for your first choice only. Every effort is made to add additional classes or to accommodate you into another program.
Refunds or transfers
All requests for refunds must be made in writing. Non-medical related cancellations for AQUATICS will only be accepted prior to the second regularly scheduled class.
Participants receive a full refund less a $20.00 administrative fee, when cancelling before the class starts. Participants receive a refund, on a prorated basis, less a $20.00 administrative fee for all other refund requests. There will be no administration fee for refunds due to medical reasons (pro-ration still applies). A medical note must acccompany the refund request. Please note that refunds or transfers will be processed according to the date your written request is received by the our Department. Please allow three to five (3-5) weeks for all refunds to be processed.
Participants withdrawing using Tele-PLAY will not be charged the $20.00 administration fee. Please note that you can not withdraw using Tele-PLAY 7 days or less from the program start date.
Transfers will only be accepted prior to the second regularly scheduled class. There will be no penalty for transferring.
Please contact us at 905-841-7529 for more information regarding Membership Pass refunds (as special conditions apply).
Where there are three (3) or more children in the same family taking part in the SAME PROGRAM DIVISION, the third and subsequent children will be charged half price. The discount will apply to the lower priced program.
We regret that this does not apply to some of our Aquatic Leadership Programs, H30 Lessons, Private/Semi-Private Lessons, Special Needs Aquatics, Special Events or to Leisure Complex Memberships. Please contact us at 905-841-7529 for details.
All discounts must be deducted by the applicant at the time of registration.
Our best effort is made to provide you with the most accurate information at the time of printing, however, schedules are subject to change. We reserve the right to cancel, amend, change, postpone or combine classes/activities that are listed in this guide.