Water and sewer billings are issued quarterly (4 times per year) for residential accounts and bi-monthly for non-residential accounts. The billings are based on water consumed as registered on your water meter. The water meter can be read directly by the Town contractor from outside the home by touching equipment to an outdoor reading device which is connected to the meter in your basement. No adjustment to the wastewater charge is made for water which is used outside for pools, garden or lawn maintenance or washing, as this difference is averaged in our rate calculations for all consumers.
Moving / Renting
If you are moving please contact Access Aurora at 905-727-1375 to arrange for a final water meter reading and final billing. This will ensure that you are not held responsible for any consumption by the new owner and reduce issues between the buyer and the seller.
If you are renting your home to a tenant, please be aware that the Town of Aurora holds the owner of the property responsible for the water account, however, will bill the tenant directly upon written authorization and acceptance of responsibility of the owner only. The tenant should discuss this with the owner. Final water meter readings and final billings for tenant charges can be arranged by contacting Access Aurora at 905-727-1375.
The Town's meters installed in all properties register accurate water consumption and are designed to under-register water as the meter ages and wears. Eventually the meter must be replaced, which is completed by the Town at the Town's expense. The meter reading is much like the odometer in your car; we read it each time, and bill the difference from the last-billed reading.
The meter reading captured electronically by the Town rounds down the meter reading to units of 10,000 liters, or otherwise, depending on the pipe size of the actual meter installed. Accordingly, our billings will reflect these large even measurements, despite detailed readings actually appearing on your meter. This is similar to reporting to your mechanic that your car has 76,000 km on it, when the dial shows 76,320 km. The amount unbilled at one reading will be picked up by the Town on its next reading. All billings are billed to the cubic meter.
Pre-Authorized Water Payment Plans
The Pre-Authorized Water Payment Plan offers you the option of worry-free payments, even if you are away for an extended period of time. To register, please complete the Pre-Authorized Water Payment Plan Registration form and return it to us with a void cheque, and we'll do the rest!
2017 Water Billing Information Brochure: Understanding and Managing your Water Bill
Pre-Authorized Water Payment Plan: Registration Form
Pre-Authorized Water Payment Plan: Frequently Asked Questions
Pre-Authorized Payment Cancellation Form
Detecting Water Leaks