​​​​​​Registration Information

Our new and improved online registration system is a part of our continuing effort to provide you with quality customer service and provide a faster, more efficient system for our staff.

How to Register

Register using our online e-PLAY system or in person, by mail or by fax.

Registration Form

Please complete all of the required information on the registration form to ensure that you are placed in the correct program. Visit one of our recreation facilities (Aurora Family Leisure Complex or Stronach Aurora Recreation Complex) with your completed form during facility hours and one of our customer service representatives will assist you.

Registration Form

Registrations​

We reserve the right to withdraw, postpone, cancel or combine classes, limit registration, or change instructors. Every effort is made to enroll you in your first program choice, and to ensure that your recreation experience meets and/or exceeds your expectations. Submission of a registration form does not guarantee acceptance in the requested program. The Parks, Recreation and Cultural Services Department will send out confirmation of your enrollment for in mailed or faxed registrations only. If you have not received the confirmation two days prior to the commencement of the program, please call 905-841-7529 or 905-726-4770 for verbal confirmation. We accept non-resident registrations into our programs, subject to space availability.

All NSF cheques will be charged $43 (tax included) and will need to be replaced by cash or certified cheque.

Cancellations

If a program is cancelled, you will be notified by email or telephone. Please provide us with day and evening contact numbers on your registration form. You may transfer to another program, free of charge (subject to space availability), receive a full refund, or apply a credit note to your account.

Refunds

All requests for refunds must be made in writing. Please allow for 2 to 3 weeks for all refunds to be processed. You can withdraw/transfer from a program using e-PLAY up to 14 days prior to the start of the program. For a withdrawal/transfer less than 14 days prior to the start of the program, please call 905-841-7529.

Non-Medial Refunds
Non-medical related refunds for all programs will only be accepted prior to the second regularly scheduled class.

Cancellation OptionsRefund Policy
​7 Days or more prior to start of program.​Full refund, no administration fee.
​6 Days or less prior to start of program.​Full refund, less $20.70 administration fee.
​After 1st class, before 2nd class.​Prorated refund, less $20.70 administration fee.
​After start of 2nd class.​No refund.


Refunds Due to Medical Issues
There will be no adminstration fee for refunds due to medical reasons (proration still applies). A medical note must accompany the refund request. Refunds/transfers will be processed according to the date your written request is received by our Department.

Membership Refunds
Please contact the Reception Desk at 905-841-7529 for more information regarding Membership Pass refunds (special conditions apply).

Waiting Lists

If you cannot be accommodated in any of your selections, your name will be added to the waiting list for your 1st choice only. Every effort is made to add additional classes or to accommodate you into another program.

Transfers

Transfers for swimming lessons will only be accepted prior to the second regularly scheduled class. There will be no penalty for transferring. Transfers for general programs can take place at any time, subject to availability.

Discounts

Where there are three or more children in the same family taking part in the same program area, the third and subsequent child will be charged half price. Discounts will be taken off the lower priced program automatically at the time of the online registration, provided that the registrations are all done within the same transaction.

We regret that this does not apply to some of our Aquatic Leadership Programs, H30 Lessons, Private/Semi-Private Lessons, Special Needs Aquatics, Special Events, or to Club Aurora Memberships or Specialty Programs. Please contact the Reception Desk at 905-841-7529 for details.

Schedules

Our best effort is made to provide you with the most accurate information at the time of printing, however, schedules are subject to change. We reserve the right to cancel, amend, change, postpone or combine classes/activities that are listed in this guide. For the most up to date activity schedule, please refer to your e-PLAY account.

Safe Arrival & Departure

Staff ask that parents/guardians walk your children into the program when dropping them off, and come into the room to pick them up. Please ensure the instructor is aware of your presence when you return to pick up your child. If your child is being picked up by someone else, please inform an instructor at the beginning of class.

Participant Behaviour

We want to create an environment of trust, safety and fun! Disrespectful or aggressive behaviour is not acceptable. If inappropriate behaviour occurs, a participant’s actions may lead to their removal.

Photography / Videos

Photos/videos may be taken of your own family only. Permission to take photographs/videos must be granted by a Coordinator, Supervisor or program instructor prior to taking any photographs or videos. Additionally, some of our programs have a parents day where families can take photographs or videos (of their own family). Underwater photography is not permitted.

Jumpstart Aurora

The Town of Aurora is the dedicated Community Partner of Canadian Tire Jumpstart Charities in Aurora. As such, the Town receives and processes all applications for Jumpstart funding from residents of Aurora and Oak Ridges. If you are unsure of where to apply for funding, please contact Jumpstart at 1-844-YES-PLAY (1-844-937-7529).

Jumpstart Aurora - Application Form

Jumpstart Aurora - Frequently Asked Questions

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